Shipping policy
Shipping Policy
Thank you for shopping with Tiana Michele. We are committed to providing a smooth and enjoyable shopping experience while ensuring your order is processed and delivered as efficiently as possible. Please review our shipping policy below before placing your order.
Processing Times
All orders are processed within 2–7 business days unless otherwise stated on the product page.
Please note:
- Processing times may vary during holidays, sales, product launches, or high-volume periods.
- Business days do not include weekends or holidays.
- Some items may ship separately depending on the supplier or fulfillment location.
Digital products are delivered electronically and do not require shipping.
Shipping Times
Estimated shipping times vary based on your location and the product ordered.
United States
Estimated delivery: 5–15 business days
International Orders
Estimated delivery: 10–30 business days
Please understand that shipping delays may occasionally occur due to:
- Carrier delays
- Customs processing
- Weather conditions
- High shipping volume periods
- Supplier fulfillment delays
Shipping times are estimates and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 3–7 business days for tracking updates to appear after shipment.
Multiple Shipments
Some orders may arrive in separate packages due to:
- Different suppliers
- Product availability
- Fulfillment center locations
If your order contains multiple items, they may not arrive at the same time.
Incorrect Addresses
Please ensure your shipping address is entered correctly at checkout.
Tiana Michele is not responsible for:
- Incorrect shipping addresses
- Packages delivered to the wrong address provided by the customer
- Lost packages due to customer address errors
If you notice an address mistake, please contact us immediately at:
support@tianamichele.com
We cannot guarantee changes can be made once an order has been processed.
Lost, Delayed, or Stolen Packages
Once an order has been shipped and marked as delivered by the carrier, Tiana Michele is not responsible for lost, stolen, or delayed packages.
If your package is delayed or missing, please contact the shipping carrier directly first. If additional assistance is needed, feel free to contact us and we will do our best to help.
International Customs & Duties
International customers may be responsible for customs fees, import taxes, or duties charged by their country.
These fees are not included in the product or shipping price and are the responsibility of the customer.
Digital Products
All digital products are delivered electronically and are accessible immediately after purchase unless otherwise stated.
No physical item will be shipped for digital products.
Please ensure your email address is entered correctly at checkout to receive your download information.
Questions & Support
If you have any questions regarding your order, please contact us at:
Email: support@tianamichele.com
We appreciate your support and are grateful to have you as part of the Tiana Michele community. 🤍